Do I need to bring anything different compared with normal travel?
We ask that you bring a personal heath kit, to include face masks, hand sanitiser, and any standard medications you would normally need.
What happens with transfers to and from the resort?
As per our standard procedures, we will collect you from the airport in a Toyota Innova: these cars are spacious, and you will be accompanied by the driver and a member of our Reception staff, who will sit in the front.
Our staff will have hand sanitiser which is for general use, and we will also provide facemasks should that be necessary.
Once on board our boat, you have the option of staying inside, or you can sit on cushions on deck and enjoy the crossing to the resort.
My luggage would have been handled by lots of different people; can they be sanitised before going into my cottage?
Yes, we will wipe your suitcases over with an antibacterial solution before bringing them to your cottage, where they will be wiped again.
Do I need to wear my mask around the resort in public areas?
We ask that you wear your mask when you cannot stay 2 meters apart, such as being seated to dine (once seated, you can enjoy your meal mask-free), in our classroom and using rest rooms.
I’ve misplaced my mask – what should I do?
Please inform a member of staff, and a replacement mask will be provided.
Do you have hand sanitiser available for me to use?
Yes, there are hand sanitiser stations throughout the resort and on our dive boats.
Will housekeeping still be servicing my room during my stay?
Yes, we will provide our regular housekeeping service. Our housekeeping team have been fully trained and will wear masks and gloves throughout the service, and will sanitise all of the surfaces, especially the high touch surfaces, before they leave the cottage.
I’ve woken up feeling unwell – what should I do?
In the event that you feel unwell, have a temperature of at least 37.5, and show symptoms of Coronavirus, we will transfer you to Siloam hospital in Manado where you can have a full COVID test. We will ask that you isolate in your cottage until the results are through. If you are sharing your cottage with a family member or friend, we will ask you both to isolate in the comfort of your cottage. Meals and other requirements will be delivered by a member of staff to the door. We will regularly monitor your symptoms, and will immediately transfer you to Siloam hospital should that be necessary.
What if I get really sick and need medical treatment?
In the case that your symptoms are growing serve, we will take you to Siloam Hospital where you will be given expert medical treatment. We ask that all of our guests have a comprehensive travel insurance which includes cover for Coronavirus.
What happens if I cannot fly home and need to isolate in the resort?
We will do our utmost to accommodate you. You will be able to pay for the extra time directly at the resort.
AN UPDATE FROM BUNAKEN OASIS DIVE RESORT & SPA
Owing to the continued uncertainty and restrictions around travel, we have decided to close Bunaken Oasis Dive Resort and Spa to continue our program of maintenance and refurbishment, to ensure that Indonesia’s Leading Dive Resort will be even better when we welcome guests later this year.
As the hospitality industry starts to take the first cautious steps towards reopening, it is understandable that clients will have a degree of concern about the specific measures which a leisure operator will be applying to ensure the safety of both guests and staff.
The purpose of this message is to set out the protocols we have introduced at Bunaken Oasis Dive Resort and Spa to minimise the risk from COVID-19. These have been developed from studying the best practice methods and procedures which appear to have had the greatest success in halting and reducing the spread of the virus. The following list of protocols is up to date at the time of publishing, although we will not hesitate to introduce new mitigation practices as they emerge.
All employees are receiving ongoing briefings and enhanced operating protocols. Their health, safety, and knowledge are essential to an effective cleaning program. Here are some ways we’re implementing measures to help prevent COVID-19 outbreaks:
- Hand hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s critically important for their health and that of our guests.
- Ongoing training: In addition to training on housekeeping and hygiene protocols, resort staff are also completing enhanced COVID-19 awareness training.
- Guest cottages: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items such as light switches, coffee machines, water cooler, door handles, room keys etc. All cottages will be deep cleaned prior to new guests arriving. This will include changing all mattress and pillow protectors, as well as replacing the bed curtains.
- Public spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, door handles, public bathrooms, and chairs and tables in the long house, restaurant and bar.
- Dive centre: We implement industry standards for cleaning and disinfecting dive gear and equipment, and follow prevention recommendations from the Divers Alert Network (DAN)
- Back of house: In the spaces where associates work behind the scenes, we are increasing the frequency of cleaning and focusing on high-touch areas such as staff entrances, offices, laundry rooms, and equipment and storage rooms.
- Body temperature: All employees will be checked upon arrival at the resort. For the safety of all, anyone who registers a temperature above 37.5 C will be sent home, and they will not be permitted to enter the premises until they are full recovered and their temperature has returned to normal. All arriving guests will be temperature-checked at the harbour before embarking on our boat to the resort. Anyone having a reading above 37.5 C will be transferred immediately to medical services
WHAT YOU CAN EXPECT WHEN YOU STAY WITH US
- Social distancing: Maintaining social distancing on the resort is easy: Our resort layout comprises multiple access points and private cottages. We have a large restaurant which allows guests to easily maintain safe distances between each other, while also increasing the exclusivity of their dining experience. Our multi-level bar has several discrete areas where couples or families can relax under the stars.
- Spacious dive boats: With our spacious dive centre and small groups on our dedicated dive boats (with maximums of four guests on our 14-metre boats, and six guests on our 16-metre boats), social distancing protocols can be followed comfortably. However, should larger groups of family or friends travelling together wish to exceed those maximums, this can be arranged on the resort.
- Complimentary masks and hand sanitiser: Masks and hand sanitiser are provided upon arrival: We provide hand sanitisers in each cottage and face masks upon arrival for guests to use. Masks are also provided for employees to further increase kitchen and operational safety.